The DeWalt name brings to mind yellow and black power and hand tools synonymous with the brand. The brand is a top choice among construction and woodwork professionals and DIY enthusiasts and is associated with high-quality and durable tools. However, tools can fail, and you may be wondering if DeWalt offers a lifetime warranty on their products.
DeWalt offers a full lifetime warranty on all mechanics tools and a limited lifetime guarantee for other tools. However, all DeWalt products purchased after 2004 have a warranty package that includes:
- 3 year limited warranty
- 90-day money back guarantee
- 1 year free service
In addition, DeWalt repairs all damages resulting from faulty materials and workmanship for up to three years from the date of purchase. Read on to learn about the different warranties offered on all DeWalt products.
Which DeWalt Products Have a Lifetime Warranty?
While DeWalt tools are well known for their high quality, having a warranty gives you peace of mind. DeWalt offers two types of lifetime warranties on some of their tools.
Full Lifetime Warranty
If your DeWalt mechanics tool malfunctions for any reason, it is covered by a manufacturer’s full lifetime warranty, and you get a replacement at no extra cost.
Mechanics tools covered are:
- Wrenches
- Sockets
- Drive accessories
- Ratchets
You can easily get a replacement tool shipped to you by contacting customer service; you should not take the product to the store, and they do not require you to show proof of purchase.
How to Replace DeWalt Tools Under Full Lifetime Warranty
To replace your DeWalt mechanics tools under warranty, you simply contact customer service.
You can contact DeWalt customer service in one of the following ways:
- Call 1-800-4-DEWALT (1-800-433-9258) on weekdays from 8 am to 5 pm EST
- Fill in a form at https:/support.dewalt.com/hc/en-us/requests/new and wait for feedback from a customer service agent
- Visit the DeWalt website and contact an agent through the chat icon
However, remember that the warranty does not cover incidental or consequential damages.
Limited Lifetime Warranty
DeWalt gives a limited lifetime warranty on hand tools against defects due to material and poor workmanship for up to a year for electrical products and products with electrical components. The contract also covers the high-impact carbide and SDS plus 2 cutter masonry bits.
However, the warranty is valid only if you are the tool’s original end purchaser, owner, and user, and you purchased products from a DeWalt centre or authorized dealer.
Since DeWalt cannot guarantee the quality of products bought from unauthorized dealers and websites, they reserve the right to approve or decline these warranty claims. You can contact DeWalt customer service to verify whether a dealer is authorized or have an inquiry about your warranty.
How to Replace DeWalt Tools Under Limited Lifetime Warranty
So, how can you replace your DeWalt tools under this warranty?
If your hand tool meets the replacement criteria, you can send it to DeWalt locations for replacement or repair, and you may be required to show proof of purchase.
The warranty does not cover damages due to alterations, abuse, or misuse.
Which Other Warranties Does DeWalt Offer?
You do not need to worry if a lifetime warranty does not cover your tool: most DeWalt tools have a money-back, no-break guarantee, and various warranty packages. Let’s go over them below.
30-day Money Back Guarantee
If you bought a DeWalt product from a DeWalt centre or an authorized dealer, you could return any product stating that it has a 30-day money back guarantee. The guarantee requires that you provide proof of purchase.
90-day Limited Warranty
You enjoy a 90-day limited warranty on all DeWalt footwear products that cover defects resulting from workmanship or materials. The contract is valid to the product’s original purchaser and end user, and proof of purchase is required.
3 Year Limited Warranty
The 3 year limited warranty package applies to most DeWalt tools bought after 2004. The contract includes a year of free service, a 90-day money back guarantee, and free repairs resulting from faulty workmanship or material for up to three years after the date of purchase.
However, it does not cover part failure resulting from normal wear and tear.
7 Year Limited Liability Warranty
Suppose you purchase products stating that a 7 year limited liability warranty covers them. In that case, you enjoy a year of free service, a 90-day money back guarantee, and repairs due to faulty materials and manufacturing for up to seven years after purchase. Remember that the warranty validates the end purchaser, owner, and user.
Tools with a 3 year and 7 year warranty include a 1 year free service contract ensuring the maintenance and replacement of tools and worn parts resulting from regular use. If you are dissatisfied with any power tool, laser, or nailer, your ninety-day money-back guarantee allows you to return it. However, you should show proof of purchase to get a full refund.
What Is Not Covered by a DeWalt Tool Warranty?
While the DeWalt warranties and guarantees are generous, some incidences are not covered.
These include:
- Intentional and accidental damage
- Damage to accessories or parts from normal wear and tear
- Liquid damage
- Damage from faulty and unauthorized repairs.
You can file a warranty claim for faulty tools by contacting customer service. Since DeWalt reserves the right to decline claims on products bought from unauthorized dealers, always buy from their centre or authorized dealers. Additionally. Keep receipts and proof of purchase because they are useful when filing claims.
Conclusion
Warranties and money-back guarantees give you peace of mind and confidence when buying expensive tools. DeWalt offers free warranties that are easy to claim. Whatever product you purchase, you enjoy a money-back guarantee.
